Support

Raise a support ticket via Dash Or Email support@fluidone.com

Operating hours - 24/7/365

Orders

E mail - provisioning@fluidone.com
Or for Channel Partners:
E mail - channelprovisioning@fluidone.com

Operating hours - Monday to Thursday, 9am-5.30pm Fridays, 9am-5pm

Support

Email - ictsupport@fluidone.com

Operating hours - Monday to Friday, 8am-5.30pm (Outside of these hours the team can be contacted as per contract terms)

For Enterprise IT Services (formerly Marathon) customers - please continue to follow your existing support process or call 0333 888 1234.

Orders

Email - ictorders@fluidone.com

Operating hours - Monday to Thursday, 9am-5.30pm Fridays, 9am-5pm

Support

Email - ictsupport@fluidone.com

Operating hours - Monday to Friday, 8am-5.30pm (Outside of these hours the team can be contacted as per contract terms)

Orders

Email - ictorders@fluidone.com

Operating hours - Monday to Thursday, 9am-5.30pm Fridays, 9am-5pm

Orders and Support

Contact the mobile team for updates regarding any orders in progress or for assistance with your mobile services.

E mail - servicepoint@fluidone.com

Operating hours - Monday to Friday, 9am - 6pm

Support

Contact our Security Operations Centre (SOC) at Cyber Security Associates (CSA) for assistance with your monitoring and detection, protection, response and training to keep you and your company safe.

Dedicated SOC Telephone Line - 01452 886 982

E mail - sioc@csa.limited

Operating hours - Monday to Friday, 6am-10pm